IIIT-Delhi Institutional Repository

Tring! Tring! usability study of a voice based information system

Show simple item record

dc.contributor.author Asthana, Siddhartha
dc.contributor.author Kumaraguru, Ponnurangam
dc.contributor.author Singh, Pushpendra
dc.contributor.author Singh, Amarjeet
dc.date.accessioned 2012-03-14T09:47:24Z
dc.date.available 2012-03-14T09:47:24Z
dc.date.issued 2012-03-14T09:47:24Z
dc.identifier.uri https://repository.iiitd.edu.in/jspui/handle/123456789/13
dc.description.abstract In developing regions, voice based telecommunication services are one of the most appropriate medium for information dissemination as they overcome prevalent low literacy rate and are more reachable than any other medium. However, voice based Interactive Voice Response (IVR) systems are still not exploited to their full potential and are commonly considered as frustrating to use. We did a real world experiment to investigate the usability issues of a voice based system. In this paper, we report content usage of our experimental IVR and interface difficulties as experienced by the user. We also highlight the user behavior towards accessing critical and non-critical information over multiple information media vis-a-vis IVR, web and talking to a human on the phone. Findings from the post-study survey reveal that people trust web more than human and IVR. We believe, our results can be used for efficient development of future IVR systems. en_US
dc.language.iso en_US en_US
dc.relation.ispartofseries IIITD-TR-2011-011
dc.subject H.5.2 User interfaces: voice I/0 en_US
dc.subject H.1.2 User/machine systems: human factors en_US
dc.subject Interactive voice response en_US
dc.subject Real-world experiment en_US
dc.subject India en_US
dc.subject Information dissemination en_US
dc.subject Study in wild en_US
dc.title Tring! Tring! usability study of a voice based information system en_US
dc.type Technical Report en_US

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search Repository

Advanced Search


My Account