Please use this identifier to cite or link to this item: http://repository.iiitd.edu.in/xmlui/handle/123456789/2107
Title: Splanet (Telecalli)- revolutionizing AI-powered cold calling and customer support
Authors: Kapoor, Janesh
Grover, Anuj (Advisor)
Keywords: AI
Cold Calling
Multilingual IVR
Customer Support Automation
Google Gemini
Issue Date: 27-Nov-2024
Publisher: IIIT-Delhi
Abstract: The competitive nature of business outreach necessitates efficient and personalized customer interactions. "Telecalli" is an innovative AI-driven platform designed to address these needs by automating cold-calling workflows, providing human-like conversational capabilities, and integrating seamless follow-up scheduling. This platform empowers businesses to scale their outreach while maintaining the quality of interactions. Using cutting-edge technologies like Google Gemini, Twilio, and React.js, Telecalli bridges the gap between automation and personalization. The report delves into the development process, tools utilized, challenges faced, and the impactful results achieved through this transformative project.
URI: http://repository.iiitd.edu.in/xmlui/handle/123456789/2107
Appears in Collections:Year-2024

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