Accessible bus information system and associated mobile application

Abstract

Bus accessibility has been a major problem in Delhi since there is no official information system for accessing information related to buses. Users with sensory impairments such as visual and auditory impairments face this problem harder as they cannot access basic information due to their limitations. We understood the problem by conducting a field study and interviewing differently-abled users who frequently use bus services. Once we listed our problems, we built personas and mapped out scenarios to aid our ideation process. We then brainstormed ideas and narrowed our solution to a mobile application. Information architecture was created, and based on it, we did a three-phase prototyping process. Once we had completed the prototype, we conducted a user evaluation of the prototype from visually impaired users and received feedback on the prototype for further improvement.