Abstract:
Voice based telecommunication services are emerging
as most appropriate medium for information dissemination in
developing regions, as they overcome prevalent low literacy rate
and are more reachable than any other medium like internet.
However, present-day Interactive Voice Response (IVR) systems
are not able to capture user requirements and present a rigid
interface to its users, and thus the IVR systems are commonly
considered as frustrating to use.
In this paper, we are proposing an architecture to build
context-aware IVR systems, which can adapt themselves to
match user requirements and provide a better experience, thus
enabling their widespread use. We did a real world deployment to
understand the requirements for the new architecture. We intend
to make use of work in context-aware systems and adaptive
systems to create next-generation IVR systems that have humanlike
ability in tackling caller intricacies with ease of access like
internet.
