Fake reviewer group detection

Abstract

Online reviews play a crucial role in deciding the quality before purchasing any product. Unfortunately, scammers often take advantage of online review forums by writing fraud reviews to promote/demote certain products. It may turn out to be more detrimental when such spammers collude and collectively inject spam reviews as they can take complete control of users' sentiment due to the volume of fraud reviews they inject. Group spam detection is thus more challenging than individual-level fraud detection due to unclear de notion of a group, variation of inter-group dynamics, scarcity of labeled group-level spam data, etc. Here, we propose DeFrauder, an unsupervised method to detect online fraud reviewer groups. It first detects candidate fraud groups by leveraging the underlying product review graph and incorporating several behavioral signals which model multi-faceted collaboration among reviews. It then maps reviewers into an embedding space and assigns a spam score to each group such that groups comprising spammers with highly similar behavioral traits achieve high spam score.